Returns & Exchanges
At PURPLE LEAF, we want you to be completely satisfied with your outdoor living space, which is why we offer a 30-day return policy on all our premium patio furniture and accessories. If your purchase doesn't perfectly fit your home, we are here to assist with a seamless exchange or refund process.
Return Process
- 1.Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
- 2.Prepare the Package
Carefully disassemble the item and place it back in its original packaging, ensuring all hardware, cushions, and protective covers are included to avoid restocking fees.
- 3.Ship It Back
Affix the provided shipping label to the exterior of the box and drop the package off at an authorized carrier location or schedule a freight pickup for oversized furniture.
- 4.Quality Inspection & Refund
Once our warehouse team inspects the returned items for quality assurance, we will process your refund to the original payment method within 5 to 7 business days.
